How do I block or report a user?

If another Kronos user is sending unwanted requests, harassing you, or you suspect they're a scammer, you can block them or report them.

Block a user

1. Go to Settings → Blocked Users (also accessible via Profile → Privacy & Data)
2. Tap + Block someone
3. Enter their Kronos Tag
4. Confirm

Once blocked:

• They can't send you Tag Requests or P2P transfers
• You can't accidentally send them money either
• You won't appear in their search results
• Their messages (if any) won't reach you

Unblock

Go to Settings → Blocked Users (also accessible via Profile → Privacy & Data), tap the user, tap Unblock.

Report a user

Reporting is for serious violations — fraud, scam attempts, harassment, impersonation, money-laundering attempts, or anything that violates our Terms of Service. Reports go to our trust & safety team for review.

1. Find the user — open a transaction with them, or tap their tag in a P2P confirmation
2. Tap the menu and select Report user
3. Pick a reason (scam, harassment, impersonation, fraud, other)
4. Add details and any supporting evidence (screenshots, message text)
5. Submit

You'll get a confirmation. We review every report — high-priority ones (active fraud) are handled within hours; lower-priority ones within 1–3 business days.

What happens after a report

If the report is substantiated, the offending account may be:

• Warned
• Restricted (limited send/receive)
• Permanently banned, with funds frozen pending compliance review and refunded to victims where possible

We don't share specifics of any individual user's enforcement back to the reporter — privacy law limits what we can disclose — but we do confirm whether action was taken.

Got scammed already?

If you've sent money to a scammer:

1. Block them immediately so they can't request more
2. File a report with full details
3. If the payment was a card transaction, also file a card dispute
4. Report the scam to the FTC at reportfraud.ftc.gov

P2P transfers within Kronos are generally final once accepted, but we'll attempt recovery if the receiving account is still flagged and unrestricted.