The app is crashing or not loading

If the Kronos app is crashing, freezing, or not loading properly:

1. Force close and reopen — Swipe the app away completely, then reopen it
2. Update the app — Make sure you have the latest version from the iOS App Store
3. Restart your phone — A full restart can fix many app issues
4. Check your internet connection — Kronos requires an active internet connection. Try switching between Wi-Fi and cellular data
5. Reinstall the app — Delete and reinstall Kronos from the App Store. Don't worry — your account and cash balance are stored securely on our servers, and your crypto is held in your non-custodial wallet (the keys are encrypted and tied to your account, recoverable when you log back in). Just log back in after reinstalling.

Still having issues?

Contact support with:

• Your device model and OS version (e.g., iPhone 15, iOS 18)
• The Kronos app version (found in Settings)
• A screenshot or description of what you see when it crashes